Refund policy

Returns or Exchanges

Please also refer to our Terms of Trade

Flowers
We take great care and pride to ensure our flowers are of the highest quality. If in the rare occurrence you receive damaged or unsatisfactory flowers please contact us immediately via email hello@theflowercrate.co.nz or telephone 07 856 6416. At our discretion we will provide either a full refund, or replacement bunch to both parties satisfaction.

Change Of Mind Returns
If for any reason you're not satisfied with your purchase, please return it to The Flower Crate either in-store or via courier within 10 days of receipt of the product/s and we will either exchange the product or provide a store credit by way of a gift card (redeemable  in-store). Store credits hold a 3 month expiry from the date of return.

We do not offer REFUNDS for change-of mind returns under any circumstances.

Returned products must be in original condition and where applicable, in their packaging. Proof of purchase is required for all returns. Please note that we do not offer returns, exchanges or refunds of sale-priced or clearance goods.

Freight costs for change of mind returns are borne by the customer - we accept no liability for goods lost in transit to The Flower Crate and we strongly recommend the use of a trackable courier service.

Goods Not Eligible For Change Of Mind Returns / Exchanges. The Flower Crate will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

• Cosmetics 
• Beauty products
• Fragrances
• Pierced jewellery
• Bedding Linen
• Gift cards
• Food items
• Swimwear

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

There will be no returns or exchanges on any sale items.

Faulty Goods
If you consider an item to be faulty, please return the item to us for assessment by the The Flower Crate team. This can take up to seven working days from the date the item is received by us.

Faults for shipping damage must be notified to us within 48 hours of receipt of goods from the courier company with full photographs taken of the damaged item with all the original packaging. 

If the item is faulty, we will either repair or replace the item.  If a repair or replacement is not available, then, as a final option we will be happy to provide you with a full refund.  

Please note that we are in no way responsible for any faults that may have occurred due to unreasonable use of the product – including failure to follow care instructions. Normal wear and tear does not constitute a fault. 

We will endeavour to complete all repairs or exchanges in a timely manner, but we cannot control the time third party repairs or suppliers take to fulfill such repairs for orders.

If a product is deemed faulty, we will cover all freight costs related to returning the goods to The Flower Crate. If the fault is determined to be caused by customer use we will not be responsible for freight costs to The Flower Crate or during return to you.

Delivery Address For Returns:

The Flower Crate
1/394 Grey Street, Hamilton East 3216

Ph 07 8566416

Plant Sales & Shipping 
We accept no returns, refunds or exchanges for plants that are couriered. We will make sure your plant is in optimum condition and wrapped securely prior to leave the store.

We will only courier plants on a Monday & Tuesday of each week to prevent the chance of it lingering in a courier depot over the weekend.

We accept no returns, refunds or exchanges on any plant sales.

We stand behind our plants and will provide you with the best information we can to ensure the plant will continue to thrive, but after it leaves the store we cannot hold responsibility for your care of the plant.

Merry People Boots