Flower Delivery Details

We personally deliver all of our flowers and plants within our Hamilton & Cambridge circle. This is configured according to postal codes and priced according to those.

🌸 Flower Delivery Policy
Everything you need to know about how we deliver your flowers with love and care.

We personally deliver all of our flowers and plants within our Hamilton delivery area, and to Cambridge by request only, depending on availability. Delivery pricing is based on a kilometre-based radius from our store and is calculated automatically at checkout.
All our bouquets and flower carriers are wet-wrapped to keep stems hydrated and happy on their journey from our shop to your home or workplace. We recommend placing them in fresh water as soon as possible (ideally within 4 hours) to keep them looking their best.

🚚 Delivery Window
Our standard delivery window is between 1pm and 6pm. If you need your order delivered earlier in the day, we’re happy to offer that as a priority delivery for an additional $20, as it means a special trip just for your order.

🏠 If No One Is Home
If the recipient isn’t available at the time of delivery, we’ll do our best to find a safe, sheltered spot to leave the flowers. We use our best judgement and take care in choosing where to leave them - however, we cannot take responsibility if the flowers are lost, damaged, or affected by weather after delivery.
For secure properties (such as gated driveways or apartment buildings) where we can’t gain access and are unable to reach you, we’ll return the flowers to the shop and arrange redelivery. A $20 redelivery fee will apply, or you’re welcome to collect the flowers from our store the following day at no extra charge. If you can’t come in personally, you’re more than welcome to arrange for someone else to collect them on your behalf.

Please note: At private addresses, we may leave flowers with someone at the property (such as a partner, family member, or caregiver) if we believe they can safely pass them on. However, at business addresses, we do not leave flowers with colleagues unless they are a named recipient or customer. If the recipient has left early or is away, the flowers will be returned to the shop and a redelivery will be arranged for the following day. If applicable, we will leave the delivery with reception if the recipient is present that day.

💳 Important
We will always do our best to contact you immediately if there’s a hiccup with your delivery. If our first attempt to reach you is unsuccessful, we’ll usually wait a few minutes at the delivery address in case you get back to us quickly. If needed, we’ll leave a voicemail so you know we’ve been in touch.

If a redelivery is required, a $20 fee will apply.

For online orders, please note that we don’t store credit card details (for your security), so we can’t charge this fee automatically. You’ll just need to give us a quick call to arrange payment before we can send your flowers back out.

For phone and in-store orders, we may be able to process the redelivery fee directly, depending on the information provided at the time of purchase.

Thanks so much for your understanding and support; we truly appreciate it!