Delivery

Mother's Day Deliveries

We highly recommend placing your Mother's Day order ASAP, ideally prior to Friday 7th May to ensure you are able to order the floral arrangement you want and the delivery day. There are limited numbers for some of the Mother's Day Collection items, so get in quick!

Due to the large volume of deliveries on Mother’s Day – Sunday 9th May - we are unable to guarantee any specific time deliveries.  

All deliveries to business addresses must be placed prior to 2pm Friday 7th May to ensure delivery within business hours. If you are placing an order after this time, we suggest you use a residential delivery address instead, to ensure it will be successfully delivered on Mother's Day. 

We will not be able take orders for delivery on the day of Sunday 7th May

To avoid delays in deliveries on Mother’s Day, please ensure all delivery addresses and contact phone numbers are correct. Please provide as much detail as possible when placing your order. For business deliveries, please include recipient's name, Business/Company name, building level, address and the recipient’s phone number.

If no one is home to receive the flowers, we will leave them in a safe place. If the property has a secure gate please advise alternate means to deliver or they will be delivered in the suitable place deemed by the courier. Re-delivery or incorrect addresses will incur a re-delivery fee and we cannot guarantee it will be able to be delivered on Mother's’s Day, dependent on how fast the new delivery information is provided to The Flower Crate and location of the re-delivery address.  

If you have any questions at all regarding your Valentine’s Day order or delivery, please contact us on 078566416; and we would be more than happy to assist you.

Flower & plant deliveries are only available in the Hamilton area, Monday through Friday. Same day orders must be made before 1pm.

If you require delivery outside the areas below or on the weekend please call us on 07 856 6416. 

Hamilton City: $12.00

 3210, 3214, 3216, 3206, 3204, 3200

Greater Hamilton: $15.00

3283, 3284, 3434


CAN I ADD A MESSAGE TO MY FLOWERS?
Yes indeed! You can personalise your beautiful flowers with a handwritten note.
When you are in shopping cart, you will see an option to add a message. Simply fill out the field called “Notes” and we will hand write a note for you.

CAN I SELECT A TIME FOR MY DELIVERY?
The Flower Crate delivers flowers between 12pm and 5:30pm Monday - Friday.
For same day delivery, orders must be placed before 12pm unless we sell out prior. If you require an exact delivery time please contact us at the shop on 07 8566 416

WHAT HAPPENS IF THE RECIPIENT IS NOT HOME?
If the recipient is not home we will leave the flowers in a safe and protected place.

WHAT SPECIAL INSTRUCTIONS SHOULD I INCLUDE?
The more information you can provide about the delivery location the better.
Business Address: Please provide the name of the business and whether the flowers should be delivered to reception, a loading dock or building concierge.
Residential Address: Please ensure that our driver will be able to gain access to the property. If the address is within a secure building, please ensure that the recipient will be home on the day of delivery or specify a safe location where the flowers can be left. If our driver cannot leave the flowers ​in a safe location, they will be returned to our shop and we will need to re-send the flowers. If we need to re-send flowers, an additional fee will be charged of $12.50.
Hospital Address: Please provide the name of the hospital, the name of the ward and bed number if possible.

DO MY FLOWERS ARRIVE WRAPPED?
Sure do - your flowers will be wrapped in the classic Flower Crate style, with a ton of love. The organic paper and tissue beautifies the flowers and protects them at the same time. Flowers can be wet wrapped on request and all bunches arrive with instructions and feed bag. Alternatively if you choose our custom carrier, your flowers will rest gently in the carrier, ready for you to arrange in their vase.
We love to hear from you. If you have any questions regarding the delivery of your order, please don’t hesitate to contact us on 07 856 6416 or hello@theflowercrate.co.nz

We're open Mon to Fri
10am - 4pm & Sat 10am -2pm

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