Frequently asked questions

Do my flowers arrive wrapped?

Yes. All of our flowers are delivered wrapped in brown kraft paper with a wet wrap to keep them fresh and protected during delivery.

We are committed to sustainable floristry and do not use single use plastic in our flower wrapping.

Can I add a message to my flowers?

Absolutely! You can add a personal message to accompany your flowers. On the product page, simply select “Is this a gift?” and the message field will appear for you to add your note.

We will handwrite your message on a Flower Crate card and include it with your delivery.

How do I look after my flowers?

To help your flowers stay fresh for as long as possible, remove the wrapping, trim the stems and place them in a clean vase filled with fresh water.

Change the water and re trim the stems every 2 to 3 days. Keep your flowers away from direct sunlight, heat, drafts and fresh fruit, as ripening fruit releases ethylene gas which can cause flowers to age more quickly.

We include a sachet of flower food with every flower delivery to help you get the most from your blooms.