Terms and Conditions

Our Terms of Sale

Please read these Terms of Sale (“Agreement”, “Terms and Conditions”) carefully before making a purchase through http://www.theflowercrate.co.nz operated by The Flower Crate. Last updated 10/01/2024


All prices quoted on our website are in New Zealand dollars (NZD). If you make a purchase using a credit card or Paypal your account will be charged in NZD.

Flower Delivery

If the recipient is not at the address specified when a delivery is made, we will do our best to leave the product in a safe location. If we do leave the delivery in what we believe to be a safe location, we will not be liable if it goes missing or is lost or damaged.

If we can not contact you and there is nowhere to leave the flowers (as in the case for apartments and gated driveways deliveries) we will unfortunately need to pass on the $20 courier fee charge in central Hamilton to redeliver  the following day. Alternatively, If you would like, you can pick the flowers up from our store the following day free of charge.

It is your responsibility to contact us in response to our attempts to contact on your delivery day of choice and let us know what you will do in terms of the redelivery/pick up of your selection. The $20 fee for redelivery will be charged to your credit card.

We personally deliver all of our flowers and plants within our Hamilton & Cambridge circle. This is configured according to postal codes and priced according to those.

All deliveries are between 1pm and 6pm. Any earlier than this will require an additional charge of $20 as it will be a singular delivery.

All Hamilton / Cambridge same day delivery services are only applicable to flowers and plants. Where non perishable items have been ordered they will go via courier and therefore take the standard 1-7 days for delivery.

Link to Shipping Details

Plant Delivery

We accept no returns, refunds or exchanges for plants that are couriered.

We will make sure your plant is in optimum condition and wrapped securely prior to leaving the store.

We will only courier plants on a Monday & Tuesday of each week to prevent the chance of it lingering in a courier depot over the weekend.

Mailing List

By purchasing from The Flower Crate you agree to be automatically added to our (e-mail) mailing-list. You can unsubscribe at any point using the link in our newsletter or mailing list emails – you can also unsubscribe by e-mailing us at hello@theflowercrate.co.nz  with “unsubscribe” as the subject header.


We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Prices on the site are current at the time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing but are unable to warrant the site be error-free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.

Provision of Information

When you use the Website to purchase any products you will be required to provide certain information. You agree and warrant that:

  • (a) You will not use any false identities or personas and must provide us with your full legal name and current details;
  • (b) All information provided by you will be true and correct in all respects at the time it is given;
  • (c) You are responsible for ensuring that all information which is necessary to process any uncompleted sale transaction is kept up to date at all times, and will provide details of any changes to The Flower Crate.

Please refer to our privacy policy for more information on how we gather and use information

Changes to This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Contact Us

If you have any questions about this Agreement, please contact us:

The Flower Crate,
1/394 Grey Street Lovegrove Lane. Hamilton East, NZ
07 8566 416

Get in touch

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